Responsible Gaming
YOUR TOOLS
Responsible Gambling Tools
Every Kingdom Casino account includes a full suite of player protection tools — available instantly from your dashboard, no support ticket needed.
💳 Deposit Limits Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately when reducing. Increasing a limit requires a 24–72 hour cooling period — a deliberate safeguard. HOW TO SET: Account → Responsible Gaming → Deposit Limits → Choose Period → Set Amount → Confirm | 📉 Loss Limits Set a maximum amount you’re willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically suspended from further play until the period resets. HOW TO SET: Account → Responsible Gaming → Loss Limits → Choose Period → Set Amount → Confirm | ⏱️ Session Time Limits Limit how long you can play in a single session. You’ll receive a warning when approaching your limit and a notification when reached. Your session ends automatically — protecting against losing track of time. HOW TO SET: Account → Responsible Gaming → Session Limits → Set Duration (30 min to 8 hrs) → Save |
🔔 Reality Check Receive periodic pop-up notifications showing how long you’ve been playing and your net win/loss for the session. Choose intervals from 15 minutes to 2 hours. A gentle reminder to stay aware of your playing patterns. HOW TO SET: Account → Responsible Gaming → Reality Check → Choose Interval → Enable | 🌡️ Cooling-Off Period Take a mandatory break of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or play. Takes effect immediately and cannot be reversed. You will still be able to withdraw any existing balance. HOW TO ACTIVATE: Account → Responsible Gaming → Cooling-Off → Choose Duration → Confirm (Immediate) | 🚫 Self-Exclusion Permanently or long-term exclude yourself from Kingdom Casino. Options: 6 months, 1 year, 5 years, or permanent. Your account is immediately closed and you’ll be removed from all marketing. Cannot be reversed during the exclusion period. HOW TO ACTIVATE: Account → Responsible Gaming → Self-Exclusion → Choose Period → Confirm → Immediate effect |
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Wagering Limits — Bet Size Control
Set a maximum bet size per spin or hand. Useful for managing your bankroll across a session regardless of game type. Reducing your bet limit takes immediate effect — increasing takes 24 hours. Available in Account → Responsible Gaming → Wager Limits.
SELF-ASSESSMENT
Is Your Gambling in Check?
Read each statement honestly and count how many apply to you. Then open the result that matches your count below.
TICK WHICH OF THESE APPLY TO YOU:
I have spent more money gambling than I planned to.
I have returned to gambling the next day to try to win back money I lost.
I have felt guilty, anxious, or stressed about my gambling.
I have borrowed money or sold things to fund gambling.
Gambling has caused arguments or problems in my relationships.
I gamble to escape problems or to relieve feelings of anxiety or depression.
I have felt the need to bet more and more to get the same feeling of excitement.
I find it difficult to stop gambling once I have started, even when I want to.
NOW OPEN THE RESULT THAT MATCHES YOUR COUNT:
KNOW THE SIGNS
Warning Signs of Problem Gambling
Recognising the signs early gives you the best chance to take action before gambling becomes harmful. Problem gambling affects people from all walks of life — there is no shame in seeking help.
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Chasing Losses
Feeling compelled to keep playing to “win back” money you’ve lost. This is the most common and dangerous pattern in problem gambling.
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Hiding Your Gambling
Lying to friends or family about how much time or money you spend gambling, or feeling the need to keep your gambling secret.
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Gambling with Essential Money
Using money reserved for rent, bills, groceries, or other essentials to gamble. This is a critical warning sign requiring immediate action.
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Neglecting Work, Family or Responsibilities
Gambling is consuming time and mental energy that should go to work, family, health, or social commitments.
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Mood Swings Tied to Gambling Results
Feeling elated after wins and deeply depressed, irritable, or anxious after losses — or when unable to gamble.
✅ The Golden Rules of Healthy Gambling
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Only gamble with money you can afford to lose — never with money needed for essentials.
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Set a budget before you play and stop when it’s gone — regardless of whether you’re winning or losing.
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Treat it as entertainment, not income — expect to lose over time, and think of losses as the cost of fun.
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Take regular breaks — set a timer and step away from the screen regardless of your session result.
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Never gamble under the influence of alcohol, drugs, or strong emotions — impaired judgment leads to poor decisions.
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Don’t chase losses — accept them as part of the game. Chasing is how small problems become large ones.
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Balance gambling with other activities — hobbies, socialising, exercise, and rest.
GET HELP
Support Resources for NZ Players
All services listed below are free, confidential, and available to anyone in New Zealand — whether you’re concerned about yourself or someone you care about.
📞 Problem Gambling Foundation NZ New Zealand’s leading gambling harm service. Free, confidential counselling by phone or in person. Available 24/7 including weekends and public holidays. Support for individuals and family members. | 💬 Gambling Help Online Prefer to chat rather than call? Gambling Help Online offers real-time chat counselling with trained professionals. Also includes self-help guides, recovery tools, and resources for family members and support people. Live Chatgamblinghelponline.org.nz Hours24/7 CostFree | 🤝 Lifeline NZ — Mental Health Problem gambling is often linked to anxiety, depression, and stress. If gambling is affecting your mental health, Lifeline provides free crisis support and counselling. They can also refer you to gambling-specific services. |
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Gamblers Anonymous New Zealand
Peer support group meetings across New Zealand for people with gambling problems. Confidential, free, and member-led. Fellowship and shared experience can be powerful alongside professional support. Find your nearest meeting at www.gamblersnz.co.nz
PROTECTING MINORS
Keeping Under-18s
Safe from Gambling
Kingdom Casino operates strictly for adults aged 18 and over. If you share a device with younger family members, it’s important to take steps to prevent underage access to gambling sites.
🔒 Use Device Parental Controls
Both iOS (Screen Time) and Android (Family Link) provide built-in parental controls that can block access to gambling websites and require a PIN for adult content. Set these up in your device settings.
🌐 Website Blocking Software
Use dedicated parental control software such as Net Nanny, Bark, or Qustodio to block gambling and adult websites on shared devices and home networks.
🔑 Secure Your Account Credentials
Never share your Kingdom Casino username or password. Enable biometric login (Face ID / fingerprint) and always log out after playing on a shared device. Enable 2FA in your account security settings.
💳 Secure Your Payment Methods
Do not save card details in browsers on shared devices. Use a payment method that requires a PIN at point of purchase. Regularly check your bank statements for unrecognised transactions.
🪪 Our Age Verification Process
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All new players must confirm they are 18+ during registration by ticking a declaration.
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Before any withdrawal, KYC identity verification requires government-issued photo ID confirming age.
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Our risk team may request ID verification at any time if there is reason to suspect underage play.
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Any account found to belong to a minor is immediately closed and all funds are returned.
If you believe a minor has accessed a gambling account, contact our support team immediately at [email protected] or use live chat 24/7.
Responsible Gaming FAQ
How do I set deposit limits on my Kingdom Casino account?
Log in to your account, navigate to Account → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly, set your desired maximum amount, and confirm. The limit activates immediately. To reduce a limit, the change is instant. To increase a limit, a 24–72 hour waiting period applies as a safeguard.
Can I self-exclude from Kingdom Casino?
Yes — self-exclusion is available under Account → Responsible Gaming → Self-Exclusion. You can choose 6 months, 1 year, 5 years, or permanent exclusion. Once activated, your account is immediately closed and you’ll be removed from all marketing communications. You will not be able to re-register during the exclusion period. You may still withdraw any existing balance by contacting support.
What is the difference between a cooling-off period and self-exclusion?
Cooling-Off is a short-term break — 24 hours, 7 days, or 30 days — during which you cannot play but your account remains open and you can return after the period ends. Self-Exclusion is a longer-term commitment (minimum 6 months) that closes your account entirely. Use cooling-off for a temporary break; use self-exclusion if you feel gambling has become a serious problem.
Is the Problem Gambling Helpline really free and confidential?
Yes — the Problem Gambling Foundation helpline (0800 664 262) is completely free to call from any New Zealand phone including mobile, and all conversations are strictly confidential. Counsellors are trained professionals who will not judge you or share your information. The service is available 24 hours a day, 7 days a week, every day of the year.
What should I do if gambling is affecting someone I know?
The Problem Gambling Foundation also provides support for family members and people close to problem gamblers — you don’t have to be the gambler to reach out. Call 0800 664 262 or visit gamblinghelponline.org.nz. You can also speak with a counsellor about how to approach a loved one who may have a gambling problem, without triggering denial or conflict.
Can I still access my account after self-excluding?
No — once self-exclusion is activated, your account is closed and you will not be able to log in or create a new account for the duration of the exclusion period. We take this seriously and our team monitors for attempts to re-register. If you need to access your account solely to withdraw existing funds during an exclusion, please contact our support team directly by email.
