Terms and Conditions
01
Eligibility
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You must be 18 years of age or older to register and play at Kingdom Casino NZ. It is illegal for anyone under 18 to gamble on our platform. We verify age at registration and may request identity documents at any time.
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You must be a resident of a jurisdiction where online gambling is not prohibited. Kingdom Casino primarily serves New Zealand players. It is your sole responsibility to ensure online gambling is legal in your jurisdiction before registering.
You must be a resident of a jurisdiction where online gambling is not prohibited. Kingdom Casino primarily serves New Zealand players. It is your sole responsibility to ensure online gambling is legal in your jurisdiction before registering.
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You must not be on any self-exclusion list, whether through Kingdom Casino or a national self-exclusion scheme. Attempting to register while excluded is a serious breach of these Terms.
You must not be on any self-exclusion list, whether through Kingdom Casino or a national self-exclusion scheme. Attempting to register while excluded is a serious breach of these Terms.
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Employees, directors, officers, and agents of Kingdom Casino, as well as their immediate family members, are not eligible to play or receive bonuses.
Employees, directors, officers, and agents of Kingdom Casino, as well as their immediate family members, are not eligible to play or receive bonuses.
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By registering, you represent and warrant that all information you provide is accurate, truthful, and current. Providing false information is grounds for immediate account suspension and forfeiture of all funds.
By registering, you represent and warrant that all information you provide is accurate, truthful, and current. Providing false information is grounds for immediate account suspension and forfeiture of all funds.
02
Account Registration & Management
▸One account per person. Each player may hold only one account at Kingdom Casino. Holding multiple accounts — regardless of the names or payment methods used — is strictly prohibited and will result in all accounts being closed and funds forfeited.
▸Account security. You are responsible for maintaining the confidentiality of your username and password. You must immediately notify us of any suspected unauthorised access. Kingdom Casino is not liable for losses resulting from failure to keep your credentials secure.
▸Identity Verification (KYC). We may request identity documents at any time, including government-issued photo ID, proof of address, and payment method verification. Failure to provide requested documents within 30 days will result in account suspension. We reserve the right to withhold withdrawals pending KYC completion.
▸Account closure. You may close your account at any time by contacting our support team. You will remain liable for any activity that occurred prior to closure. Any valid remaining balance will be paid out following verification, subject to wagering requirement completion.
▸Dormant accounts. An account inactive for 12 or more consecutive months is classified as dormant. We reserve the right to charge a monthly maintenance fee of NZ$5 on dormant account balances after providing 30 days’ written notice. We will make reasonable attempts to return dormant funds upon request.
03
Deposits
| Method | Min Deposit | Max Deposit | Processing |
| Visa / Mastercard | NZ$10 | NZ$10,000 | Instant |
| POLi | NZ$10 | NZ$5,000 | Instant |
| Neosurf | NZ$10 | NZ$500 | Instant |
| Cryptocurrency | NZ$20 | Unlimited | ~10 min |
▸Kingdom Casino charges no deposit fees. Some payment providers or banks may apply their own charges — these are outside our control.
▸All deposits must come from a payment method registered in your name. Deposits from third-party payment methods are strictly prohibited and will be returned to sender.
▸We reserve the right to refuse or reverse any deposit we reasonably believe is fraudulent, made under duress, or in violation of these Terms.
04
Withdrawals
| Method | Min Withdrawal | Max Daily | Processing |
| Visa / Mastercard | NZ$20 | NZ$10,000 | 1–3 business days |
| Bank Transfer | NZ$50 | NZ$50,000 | 2–5 business days |
| Cryptocurrency | NZ$20 | Unlimited | Under 1 hour |
| E-Wallets | NZ$20 | NZ$10,000 | Within 24 hours |
▸KYC required. All withdrawals require completed identity verification. Withdrawal requests from unverified accounts will be placed on hold until documents are provided and approved.
▸Same method rule. Winnings are generally paid back to the same payment method used for your deposit (where technically possible) to comply with anti-money laundering regulations.
▸No withdrawal fees. Kingdom Casino does not charge withdrawal fees. Third-party network fees (e.g., blockchain gas fees) are not covered by us.
▸Withdrawal rights. We reserve the right to delay or withhold a withdrawal if we have reasonable grounds to suspect fraud, money laundering, or a breach of these Terms, pending investigation.
05
Bonuses & Promotions
🎁 Welcome Bonus Match100% up to NZ$1,000 Min DepositNZ$10 Wagering30× bonus amount Validity30 days Free Spins100 spins included Eligible playersNew accounts only | 🎰 Free Spins Terms Spin valueNZ$0.10 per spin Delivery20 spins/day × 5 days Wagering30× spin winnings Expiry24 hrs after issue GamesSelected slots only Max withdrawalNo cap (standard) |
▸Wagering requirements. Bonus funds must be wagered the stated number of times (typically 30×) before any winnings derived from them may be withdrawn. Wagering progress can be tracked in your account dashboard in real time.
▸Game contribution. Different games contribute different percentages toward wagering requirements. Slots: 100%. Live casino table games: 10%. Other games: 0–50% as specified. Check the current contributions table in your account.
▸Bonus abuse. Any attempt to abuse bonus terms — including but not limited to: using bonus funds on low-variance strategies to clear wagering with minimal risk (known as “bonus abuse” or “hedging”), using multiple accounts, or colluding with other players — will result in bonus forfeiture and potential account closure.
▸Withdrawal before wagering. If you withdraw your real-money deposit before completing bonus wagering, all associated bonus funds and bonus-derived winnings will be forfeited. Your deposited amount is always withdrawable without forfeiting real-money balance.
▸Bonus opt-out. Players may choose to opt out of all bonuses at any time from their account settings. Once opted out, bonus funds cannot be retroactively claimed. Deposits made without bonus are eligible for immediate withdrawal without any wagering obligation.
▸Right to modify or cancel. Kingdom Casino reserves the right to alter, suspend, or cancel any promotion at any time without prior notice. Changes will not affect bonuses already credited to active accounts.
06
Gameplay & Game Rules
▸Fair play guarantee. All games at Kingdom Casino use certified Random Number Generators (RNG) independently audited for fairness. Game RTPs are published transparently within each game’s information screen.
▸Malfunction voids play. In the event of a game malfunction, software error, or technical fault, any bets placed and results generated during that period may be considered void. We will use reasonable endeavours to refund affected bets.
▸Internet disconnections. Kingdom Casino is not responsible for losses incurred due to internet connection failures, power outages, or device malfunctions on the player’s end during active game sessions.
▸Maximum win cap. Certain games and bonus rounds may have maximum win caps as specified in the individual game rules or promotional terms. Wins exceeding a stated cap will be reduced to that cap amount.
▸Use of automation. The use of automated software, bots, scripts, or artificial intelligence to play games or exploit game mechanics is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all funds.
07
Responsible Gambling
Kingdom Casino is committed to promoting responsible gambling. We provide a full suite of player protection tools including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are available immediately in Account → Responsible Gaming. For free NZ support, call 0800 664 262 (Problem Gambling Foundation, 24/7).
▸Self-exclusion periods are irreversible for their stated duration. We will honour all self-exclusion requests immediately and remove self-excluded players from all marketing communications.
▸We reserve the right to restrict, suspend, or close an account if we identify patterns of gambling behaviour that suggest problem gambling — including but not limited to compulsive chasing of losses, extreme session lengths, or rapid successive deposits following large losses.
▸It is a criminal offence in New Zealand to allow persons under 18 to gamble. We take this obligation extremely seriously and cooperate fully with any regulatory investigation regarding underage gambling.
08
Prohibited Activities
The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of all funds, and may be reported to relevant authorities:
✕Creating multiple accounts
✕Using third-party payment methods
✕Money laundering or fraud
✕Using automated bots or scripts
✕Colluding with other players
✕Bonus abuse or exploitation
✕Hacking or attempting to reverse-engineer games
✕Registering while self-excluded
✕Providing false identity information
✕Gambling under 18 years of age
09
Intellectual Property
All content on casino-kingdomnz.com — including but not limited to text, graphics, logos, game interfaces, software, images, video, audio, and design — is the property of Kingdom Casino or its licensors and is protected by New Zealand and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content without express written permission. You are granted a limited, non-exclusive, non-transferable licence to access and use our platform for personal entertainment purposes only.
10
Limitation of Liability
▸Kingdom Casino provides its services on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
▸Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you in the 12 months preceding the claim, or NZ$5,000, whichever is lower.
▸We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
▸Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.
11
Complaints & Disputes
Step-by-Step Dispute Resolution
1
Contact Customer Support — Email [email protected] or use live chat. Include your account username, description of the issue, and any supporting evidence. We aim to respond within 24 hours.
2
Escalate to Management — If unsatisfied with the initial response, email [email protected]. A senior team member will review your case and respond within 7 business days with a final resolution.
3
Independent Dispute Resolution — If still unresolved, you may refer your complaint to our independent ADR (Alternative Dispute Resolution) body. Details are provided in our final response letter. ADR is free for players.
These Terms and Conditions are governed by the laws of New Zealand. Any disputes that cannot be resolved through the above process shall be subject to the exclusive jurisdiction of the New Zealand courts.
12
Amendments to These Terms
Kingdom Casino reserves the right to modify these Terms and Conditions at any time. When material changes are made, we will notify registered players via email (to the registered address) and display a prominent notice on our website at least 14 days before changes take effect. The date of the most recent revision is shown at the top of this page.
Continued use of Kingdom Casino following the notification of changes constitutes your acceptance of the amended Terms. If you do not agree with any changes, you must close your account before they take effect. Your outstanding balance will be paid out in accordance with the Terms applicable at the time of your closure request.
📬 Legal Contact
Legal enquiries[email protected] Complaints[email protected] | General supportLive Chat 24/7 Governing lawNew Zealand |